Concerns, Grievances and Complaints

Issues that cannot be resolved through our suggested level may be forwarded to our Administrative Offices at (323) 725-4257 or (323) 725-4332 or mailed to Beverly Hospital, 309 W. Beverly Blvd., Montebello, CA 90640, Attn: Administration

If the above measures do not meet with your satisfaction, you have the right to lodge a complaint or grievance directly with the Department of Health Services and/or the Joint Commission's Office of Quality Monitoring.

Department of Health Services
5555 Ferguson Drive
City of Commerce, CA 90022
(323) 837-1005

AND/OR

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL, 60181
(800) 994-6610
Fax: (630) 792- 5636
Email: complaint@jcaho.org

Beverly Hospital will not think unkindly of any individual who reports their concerns, and will continue to provide quality services. Our desire is to provide the best healthcare and/or services available at the highest rate of satisfaction. However, we recognize that decision-making situations and conflicts may arise in the course of healthcare delivery. We do appreciate your patience as we try to resolve any issues.

We would also welcome and appreciate your compliments so that we may recognize and celebrate any of our employees who have exceeded your expectations. You may speak with a nurse or supervisor regarding staff or individuals who have done an outstanding job in meeting your needs. Please feel free to call or write us through our Administrative Office at (323) 725-4257 or (323) 725-4332 or mailed to Beverly Hospital 309 West Beverly Blvd., Montebello, CA 90640: Attn: Administration.