Concerns, Grievances and Complaints

Issues that cannot be resolved through our suggested level may be forwarded to our Administrative Offices at (323) 725-4257 or (323) 725-4378 or mailed to Beverly Hospital, 309 W. Beverly Blvd., Montebello, CA 90640, Attn: Administration

If the above measures do not meet with your satisfaction, you have the right to lodge a complaint or grievance directly with the Department of Health Services

The California Department of Public
Health, Licensing and Certification, L.A. County Acute & Ancillary Unit
3400 Aerojet Avenue, Suite 323
El Monte, CA 91731
(626) 569-3724

Beverly Hospital will not think unkindly of any individual who reports their concerns, and will continue to provide quality services. Our desire is to provide the best healthcare and/or services available at the highest rate of satisfaction. However, we recognize that decision-making situations and conflicts may arise in the course of healthcare delivery. We do appreciate your patience as we try to resolve any issues.

We would also welcome and appreciate your compliments so that we may recognize and celebrate any of our employees who have exceeded your expectations. You may speak with a nurse or supervisor regarding staff or individuals who have done an outstanding job in meeting your needs. Please feel free to call or write us through our Administrative Office at (323) 725-4257 or (323) 725-4378 or mailed to Beverly Hospital 309 West Beverly Blvd., Montebello, CA 90640: Attn: Administration.

Medical doctors are licensed and regulated by the Medical Board of California. To file a grievance about a physician, you may contact (800) 633-2322 or via the website:www.mbc.ca.gov

For concerns regarding quality of care issues you may contact DNV HEALTHCARE INC. toll free at (866) 523-6842 or via email: hospitalcomplaint@dnv.com.