• Careers
  • Volunteers
  • Physicians
(323) 726-1222

Let us make your stay more comfortable!

Our staff is happy to assist in any way we can so that you can focus on healing.

For Patients

Admissions

The Admitting Department Hours:

  • Monday - Friday | 5:00 a.m. - 10:00 p.m.
  • Saturday | 6:00 a.m. - 2:30 p.m.
  • Sunday | Closed

Direct Admits between 8:00 p.m. and 10:00 p.m. must enter through the Emergency Care Center.

The Admitting Department is located on the first floor of the hospital. Admissions are accepted 24 hours a day, 7 days a week through our Emergency Care Center. A nurse is available 24 hours a day to accept direct admissions. You or a family member will be requested to complete all necessary admission requirements.

If you are scheduled for a procedure or surgery in advance, you should receive a call at home a few days prior to your expected arrival at Beverly Hospital. Your personal and insurance information will be gathered in order to expedite the admissions process once you arrive at the facility.

To save time, you may complete, print and bring the Pre-Admission Form to make your admission process easier.

If you have questions concerning your admitting process, you may call (323) 725-4279.

Advance Directives

You have the right to execute an Advance Directive. This is a written document that states your wishes for care and allows you to name another person as agent or proxy to make decisions about your medical care in the event that you are no longer able to make those decisions for yourself. In California, the legal form of Advance Directives is the "California Advance Healthcare Directives," formerly known as the "Durable Power of Attorney for Healthcare."

Upon admission to Beverly Hospital, you will be given explanation of Advance Directives, asked if you have one, and given an opportunity to fill one out. For further information about Advance Directives, please request the "California Advance Healthcare Directives" booklet during admissions, speak to the nurse caring for you or contact Social Services at (323) 725-4321.

HIPAA / Privacy Practices

This Notice describes how your medical information may be used and disclosed and how you can get access to this information.

View our HIPAA Privacy Policy

Patient’s Rights

         

You have the right to:

  1. Considerate and respectful care, and to be made comfortable. You have the right to respect for your culture, psychosocial, spiritual and personal values, beliefs and preferences.

     

  2. Have family members (or other representative of your choosing) and your own Physician notified promptly of your admission to the Hospital.

     

  3. Know the name of the Physician who has primary responsibility for coordinating your care and the names and professional relationships of other Physicians and non-Physicians who will see you.

     

  4. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand.  You have the right to effective communication and to participate in the development and implementation of your plan of care.  You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding Resuscitative Services, and forgoing or withdrawing Life-Sustaining Treatment.

     

  5. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give Informed Consent or to refuse a course of treatment.  Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.

     

  6. Request or refuse treatment, to the extent permitted by law.  However, you do not have the right to demand inappropriate or medically unnecessary treatment or services.  You have the right to leave the Hospital even against the advice of Physicians, to the extent permitted by law.

     

  7. Be advised if the Hospital/personal Physician proposes to engage in or perform human experimentation affecting your care or treatment.  You have the right to refuse to participate in such research projects.

     

  8. Reasonable responses to any reasonable requests made for service.

     

  9. Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including Opiate medication, if you suffer from severe chronic intractable pain.  The Physician may refuse to prescribe the Opiate medication, but if so, must inform you that there are Physicians who specialize in the Treatment of severe chronic intractable pain with methods that include the use of Opiates.

     

  10. Formulate “Advance Directives.” This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital Staff and Practitioners who provide care in the Hospital shall comply with these Directives [Advanced Health Care Directives (AHCD)]. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.

     

  11. Have  personal  privacy  respected.  Case  discussion,  consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual.  You have the right to have visitors leave prior to an examination and when treatment issues are being discussed.  Privacy curtains will be used in semi-private rooms.

     

  12. Confidential Treatment of all communications and records pertaining to your care and stay in the Hospital.  You will receive a separate Notice [Patient Notice of Privacy Practices and Patient Requests for Special Restrictions] that explains your Privacy Rights in detail and how we may use and disclose your Protected Health Information (PHI).

     

  13. Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access Protective Services including notifying Government Agencies of neglect or abuse.

     

  14. Be free from restraints of any form used as a means of coercion, discipline, convenience or retaliation by staff.

     

  15. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identities of the persons providing the care.

     

  16. Be informed by the Physician, or a delegate of the Physician, of continuing requirements following discharge from the Hospital. You have the right to be involved in the development and implementation of your Discharge Plan. Upon your request, a friend or family member may be provided this information also.

     

  17. Know which Hospital rules and policies apply to your conduct while a patient.

     

  18. Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:

  • No visitors are allowed.

  • The Facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the Health Facility Staff or other visitors to the Health Facility, or would significantly disrupt the operations of the Facility.

  • You have told the Health Facility Staff that you no longer want a particular person to visit.  

           

However, a Health Facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors.

19.  Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the Hospital policy on visitation. At a minimum, the Hospital shall include any persons living in your household.  

20.  Examine and receive an explanation of the Hospital’s bill regardless of the source of payment.

21.  Exercise these rights without regard to sex, race, color, religion, ancestry, national origin, age, disability,  medical condition, marital status, sexual orientation, educational background, economic status or the source of payment for care.

22. File a grievance. If you want to file a grievance with this Hospital, you may do so by writing or by calling:

            Beverly Hospital

            309 West Beverly Blvd. Montebello, CA 90640

            (323) 725-4257 or (323) 725-4378

 

  • Each grievance will be reviewed and you will be provided you with a written response within thirty (30) days. The written response will contain the name of a person to contact at the Hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).

23.  File a Complaint with the California Department of Public Health Services and the Accreditation Body regardless of whether you use the Hospital’s grievance process.  The California Department of Health Service’s phone number and address is:

California Department of Public Health Services

Licensing and Certification

L.A. County & Ancillary Unit

3400 Aerojet Avenue, Suite 323

El Monte, CA 91731

1-855-804-4205

[email protected]

 









Patient’s Responsibilities

The Patient is Responsible for:

  1. Providing, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.

     

  2. Following the treatment plan recommended by the practitioner primarily responsible for his/her care.

     

  3. His/her actions if he/she refuses treatment or does not follow the practitioner’s instructions.

     

  4. Assuring that the financial obligations of his/her healthcare are fulfilled as promptly as possible.

     

  5. Following hospital rules and regulations affecting patient care and conduct.

     

  6. Being considerate of the rights of other patients and hospital staff and for assisting in the control of noise, observing the non-smoking policies and observing visitor policies.

     

  7. Being respectful of the property of other persons and of the hospital.

Patient Grievances / Concerns / Complaints

Consistent with our mission and values, Beverly Hospital supports the assurance of patient rights to each patient. You have the right to file a complaint/grievance with the hospital. Your concerns as a patient are very important to us. Any member of the healthcare team can receive a grievance or complaint.

You may request information about the formal grievance process from the unit Director. The report will then be followed up by their director/manager or patient safety officer as appropriate. All issues will be handled in a timely manner. You may contact the Nursing Office at ext. 4216 or the Quality Department at ext. 5038. Our desire is to work together with you to resolve any issues regarding the care or service.

Issues that cannot be resolved through our suggested level may be forwarded to our Administrative Offices at (323) 725-4257 or (323) 725-4378 or mailed to:

Beverly Hospital

309 West Beverly Boulevard

Montebello, CA 90640

Attn: Administration

A patient who perceives that a right has been violated may submit a written or verbal grievance directly to the Department of Public Health Services, regardless of whether or not the patient uses the hospital’s grievance process. The County of Los Angeles, Department of Public Health Services can be contacted at:

The California Department of Public Health

Licensing and Certification

3400 Aerojet Avenue, Suite 323

El Monte, CA 91731

1-855-804-4205

[email protected]

Medical doctors are licensed and regulated by the Medical Board of California. To file a grievance about a physician, you may contact (800) 633-2322 or via the website: www.mbc.ca.gov.

For concerns regarding quality of care issues you may contact DNV HEALTHCARE INC. toll free at (866) 523-6842 or via email: [email protected].

Your satisfaction is the optimal outcome in any measurement of the success and quality of our services given to you. All communication with you will be conducted in a caring, warm and compassionate manner, while supporting our patient’s dignity and justice. The ongoing or future care of any patient exercising the right to invoke the grievance procedure will not be compromised in any way. We thank you for giving us the opportunity to provide you with high quality healthcare.

We would also welcome and appreciate your compliments so that we may recognize and celebrate any of our employees who have exceeded your expectations. You may speak with a nurse or supervisor regarding staff or individuals who have done an outstanding job in meeting your needs. Please feel free to call or write us through our Administrative Office at (323) 725-4257 or (323) 725-4378, or mail to:

Beverly Hospital

309 West Beverly Boulevard

Montebello, CA 90640

Patient Satisfaction

Patient satisfaction is so important at Beverly Hospital that we actually measure it. A few weeks after discharge, patients may receive a mailed survey to rate their satisfaction level during their hospital stay. Our goal is to exceed our patients’ expectations and make their stay exceptional.

We also appreciate comments and suggestions. Please contact Administration at (323) 725-4257 or our Patient Liaison at (323) 725-4350.

At Beverly Hospital, We Care Always!

Special Services

We are pleased to provide the Cyracom System telephone translation service, allowing us to communicate with patients and family members in virtually any spoken language.

We also offer LIFESIGNS, Inc. and TDD telephone services for the hearing-impaired patients.

There is no charge for these services. Please ask your nurse for assistance in arranging for these services.

View our Language Assistance Policy

Amenities

Vending machines are available 24 hours per day near the Emerson Wing waiting room and outside of the Emergency Care, offering refrigerated items such as sandwiches, fruit, yogurt, desserts, muffins, and hot and cold beverages.

For your convenience, an ATM machine and public telephones are also available within the hospital building.

Paying for Your Care

At Beverly Hospital, we accept most major insurance plans. Please contact your insurance company or you may call our office at (323) 726-1222 to find out if we accept your insurance plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.

If you have a question related to your bill or insurance, please contact our billing specialists at extension 4279.

We also offer online bill payment. Sign in to your patient portal to pay your bill online.

If you do not have health insurance, check with our billing department to see if you qualify for financial assistance or charity care.

Transportation

Beverly Hospital is pleased to offer free transportation for area residents who need hospital based services. The Beverly Hospital van is available Monday – Friday, 8:30 am – 4 pm, except for holidays. Free taxi services for patients with scheduled hospital appointments are available seven days a week.

All transportation services must be previously coordinated through the security desk at the hospital or by phone at (323) 725-5088.

Due to demand, this service is provided on a first-come, first-served basis.

IN CASE OF EMERGENCY, DIAL 911